16 June 2017
Hope

CloudCall at Bullhorn Engage 2017

Team photo

The CloudCall Team had an amazing time at Bullhorn Engage 2017 last week! Every year Engage surpasses itself, with the speakers, sessions and attendees.

Industry leaders came together to connect and learn, while exploring the possibilities of the remarkable staffing industry. Our team engaged with customers, partners, staffing leaders while expanding our knowledge of recruitment and industry needs.

Continue reading

24 March 2017
Jasmine

Content Writing – 3 Surefire Ways to Find Ideas

One of the most common concerns when starting a content strategy is “what do I write about?”. Writers are generally told to write about what they know – and in this case, it’s no different. Write about your company, the products and services you provide and your industry. Write about the concerns and issues that you hear about from your customers and prospects and how they can be solved. Content marketing is all about sharing ideas with the people within the industries that you cater for and should provide value, not only for your business but for your content readers too.

Content Writing Ideas Tips

Continue reading

14 March 2017
Jasmine

How to Kickstart Your Content Strategy

We’ve always known that creating quality content is key for any business. At CloudCall, we like to share our knowledge and ideas about what strategies have worked effectively for us, what issues we have come across and how we have resolved them. The fact that our business caters to different industries has also ensured that our knowledge is ever-growing, providing us with the right resources and ideas that we use to help our customers and prospects drive their businesses forward.

Create a great content strategy marketing

Continue reading

21 April 2016
Mark

Unifying Customer Touch-Points within Recruitment

Business process automation is becoming a common discussion point for larger Recruitment organisations using advanced CRM systems. The ability to “systemize” process creates consistency , predictability and scalability.  The visualisation of performance using user friendly Dashboards and Reports enables management  to scrutinize  and control crucial KPIs.

recruitment_touch_pointsHowever, many Recruitment businesses are experiencing disjointed customer and candidate journeys. This is primarily because the various touch points within the recruitment business operate within separate silos. For instance, it is still rare to see Recruitment and Staffing professionals working from a single system that gives a unified view of a Candidate (emails, phone conversations, CV and Social Data). This in turn means that conversations that happen between a candidate or customer and their recruiter rarely make it to the management team who can effect impactful actions and improvements based directly on this real-time information.

Continue reading

4 April 2016
Jon

Measuring Sales Performance with CloudCall Dashboards

Measuring sales performance helps you improve the efficiency of your sales team. With your sales team consistently performing better, your business can generate more revenue and continue to grow. Last week we shared tips on how you can use telephony integration (CTI) like CloudCall, along with your CRM, to improve sales management and enhance your team performance. We showed you an example of how we use Salesforce custom fields and dashboards to monitor team calling activity. This week, we share some practical examples – using CloudCall Dashboards to track team performance and to demonstrate the importance of observing your team’s calling activities in more detail.

CloudCall Measure Manage Sales Performance

Continue reading

24 March 2016
Gary

5 Simple Hacks to Revamp Sales Management and Boost Performance

You are hitting your targets and closing more deals than ever but for a winning sales team, this is just not enough. It’s also important to consistently monitor sales performance so that you can spot issues, improve processes, and always keep your sales strategy and goals aligned. To be able to do this, you will need to analyze your team communications and see what high performing team members are doing differently and why some team members need additional support and training.

Sales Management Performance Tracking

Continue reading